Open Account offers a monthly invoice to be paid by the 15th of the month. If payment in full for the previous month's balance is not received by the 25th of the month, the account leaves the current status and falls to COD. The entire unpaid balance becomes due and an 18% interest charge is added ($1.50 minimum). COD Shipments have an $9.50 charge. If a COD package is refused and returned to us there is a $10.00 handling charge plus any additional shipping. Sending a check with your order is a prepayment option. If prepayments are under the order amount, the order will be shipped COD. American Express/MasterCard/Visa/Discover are accepted. Your credit card is not charged until your order is complete. Please let us know if all your orders are to be charged to your credit card. There will be a $25.00 charge for all returned checks.
Reorders
Depending on the Season, digital files remain in our system for up to forty-five days. Reorders from orders already in our system can be ordered with a simple e-mail to customerservice@naturalcolorlab.com referencing the original order number with the filenames and prints required from each file. Becouse of many variables in processing, we cannot guarantee the exact matching of the original prints. If color matching is important, return the original print for a guide. See Digital Output Services for digital reorder information.
Limit of Liability
Every precaution is taken with your film to insure its safety. Even with the most experienced of operators and equipment, error is a possibility. Submitting any film, print, slide, or negative to this lab for processing, printing or other handling constitutes an agreement by you that any damages or loss by our company, subsidiary or agents, even though due to negligence or other fault of our company, subsidiary or agents, will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance of the film, print, slide or negative is without other warranty or liability, and recovery for any incidental or consequential damages is excluded.
Remakes
If it is necessary to return work please do so within 30 days of the original invoice date. Check off everything that was received on the original order form and return all original paperwork. Remake orders must include original order form.
Shipping
We supply prepaid mailing labels and envelopes. All work is returned via 2nd Day Air UPS, except within the two day ground zones. Regular UPS service is a $4.00 charge. Our inbound service is received at a charge of $3.00, and shipped back UPS with a $4.00 charge totaling $7.00. COD is $9.50. You will be responsible for shipping charges incurred for print sizes larger than 20 x 24 and packages weighing over 5 lbs. Upgrades to overnight shipping are available at the following rates: up to 5lbs: $20, up to 10lbs: $25, up to 15lbs: $30. Over 15lbs is billed on a shipment-by-shipment basis. UPS will not deliver to a PO Box, so please provide us with a street address on all orders.
Ordering Tips
Please include your account number and e-mail address on your order form.
Check all desired services on the outside of your order form. If a service is skipped due to lack of instruction on the order form it will be remade at full cost to you.
Do not use grease pencils or other pens that smear. Always retain the pink copy of your order form for reference numbers.
Your phone number on each order form helps our customer service department on each order.
Most proof order negatives are delivered to you in our glassines. Please return negatives in the same glassine in which they were received.
To change a job already in progress, add a $3.00 service charge.
Due to the seasonal nature of our business, we have to add time occasionally, taking in the factors of slow mail, holidays, weekends, retouching time and the complexity of the order.
